Courses

Business Etiquette

The corporate landscape is changing and continues to face new challenges with a multi-generational workforce, rapidly changing communication styles, and the disappearing office. Being prepared, having good manners, and projecting a confident, professional image can make all the difference in closing a deal or getting a promotion. Our executive training will show you how to polish your skills to improve your professional relationships and reach your goals.

Topics include but are not limited to the following:

  • Personal Branding
  • Establishing Rapport
  • Image and Dress Code
  • Posture and Presence
  • The 24/7 Professional
  • Meeting and Greeting
    • Introductions, the perfect handshake, remembering names, business cards, small talk
  • Communication and Correspondence
    • Telephone Communication, Written and Email Correspondence, Social Media, Unique Occasions
  • Diffusing Difficult Situations
  • Interview Skills
    • Preparation, Mistakes
  • Public Speaking
    • Preparation and Performance, basic elocution
  • Dining Etiquette
    • Table settings, glasses, table etiquette fundamentals, napkin etiquette, tricky foods, speeches and toasts
  • Entertaining
    • Being a good host, being a good guest, guest lists
  • Basic Protocol for International Business
  • Civility in the Workplace
  • Corporate Diplomacy